I ordered yesterday, 19.9 cable broadband speed increase from 10M to 100M

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I ordered yesterday, 19.9 cable broadband speed increase from 10M to 100M's. The order included a new cable modem, because the old modem is capable of up to 30 Mbps. A rate increase, the customer service representative had to happen within a week when the installer will bring us a new modem. A little bit I was wondering when the customer service representative asked if the previous operation of the modem to whether the work, to which I replied it worked flawlessly although occasionally had to bootata. Anyway, about last night, the connection started to become intermittent really disturbing, the connection went completely to zero, and the modem burned out all the necessary lights, Windows Vista with no help. Today the connection is then no longer worked at all, and all the necessary modem lights wire basket are playing, energized does not help anything. Annoying big in the mobile phone via the Sonera I got to the side and I found the following error statement: "Sonera's mobile, fixed-line and broadband fault in Rovaniemi corrected" wire basket "Trouble began 9/20/2012 at 08:30 am The problem was fixed 20.09.2012 at 18:09 Sorry for the inconvenience caused disorder. Sonera Customer "Is it right corrected? I hope it can be fixed quickly ... I put a notice in the fault forward. Ps: I hope that is not caused by a dashed by the increased speed, at least not talked about the kind of customer service that the Internet goes black until the installer brings it to a new modem. Larha Posts: 11 Joined: wire basket 20 Sep 2012, 23:44
Larha Hello, If you live in Rovaniemi, then the fault associated with a high probability of the mention of the corrected defect. If the problem persists, then I recommend to contact the vikapalveluumme. You can leave a bug report service request form or by calling 0206 90101 fault the service, Mon-Fri 8-20, Sat 9-16.30.
Customer will serve you at http://www.sonera.fi/asiakastuki/. To find Frequently Asked Questions, Discuss and ask column in your as well as instructions and tips. You can find us on Facebook and Twitter http://www.facebook.com/sonera http://www.twitter.com/sonera_palvelu Marko- Sonera Fault Service Posts: 4675 Joined: 07 Feb 2012, 15:41
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